Frequently Asked Questions (FAQ)
Reservations and payments
A 50% deposit of the total amount is required at the time of booking. The remaining balance is payable at check-out at the end of your stay.
If you don't have a credit card, you can still make your booking by bank transfer. Payment must be made within 3 days.
Cash: Swiss francs and euros.
Cards: EC/MC, Postcard, Visa, Diners and AMEX. We also accept Reka Card and Reka Checks.
The Village has its own marina. You can reserve a berth subject to availability. For further information and prices, click here.
A 50% deposit of the total amount is required to confirm your booking.
The remaining balance is payable at check-out.
In the event of cancellation, the following conditions apply:
- An administration fee of CHF 100.– will be charged.
- Up to 5 weeks before arrival: 20% of the total amount (+ administration fee).
- Up to 2 weeks before arrival: 70% of the total amount (+ administration fee).
- Up to 1 week before arrival: 100% of the total amount (+ administration fee).
Services and facilities
Unfortunately, dogs are not allowed in the hotel, apartments or Campofelice Village.
Yes. Free Wi-Fi is available throughout the hotel, apartments and Campofelice Village.
Campofelice Village is open from 26 February to 16 November 2026. High season runs from 26 June to 8 August 2026.
The hotel, however, is open all year round. High season runs from 5 July to 10 August 2026.
Yes, Campofelice Hotel Village is open all year round.
Campofelice Village services, such as the swimming pools, wellness area, fitness facilities, restaurants and activities, are only available while the Village is open. During this period, hotel and apartment guests can use all these services free of charge.
No. From approximately November to March, there are no organised activities, and services such as restaurants, swimming pools, wellness facilities and minigolf are not available.
You can find all the activities available during your stay in our regularly updated calendar.
No, not all activities and entertainment are free of charge. You can find further information on our activities page or in the details of each activity at the following link.
through our website for all services and stays at the hotel and campsite.
For Campofelice Restaurant vouchers, please contact the restaurant directly.
For bookings requiring several rooms, we offer tailor-made corporate rates.
Please contact our Marketing Department at marketing@campofelice.ch
Rules and regulations
We do not accept bookings from unaccompanied minors.
Requests from organised groups, school groups or guests with specific requirements are considered individually. Please contact us directly and we will be happy to find the most suitable solution for your needs.
Check-in and check-out
Campofelice Village is open seasonally from 26 February to 16 November 2026. During this period, hotel and apartment guests can use all Village services free of charge, including swimming pools, the wellness area, fitness facilities, restaurants and leisure activities.
Campofelice Hotel Village and the apartments, however, are open all year round, allowing you to enjoy a stay at any time of year.
Hotel
- Check-in: low season 3.00 pm–5.00 pm, high season 2.00 pm–7.00 pm
- Check-out: low season 8.00 am–11.00 am, high season 7.30 am–11.00 am
Apartments
- Check-in: low season 3.00 pm–5.00 pm, high season 3.00 pm–7.00 pm
- Check-out: low season 8.00 am–9.30 am, high season 7.30 am–9.30 am
A self check-in outside these times is also possible by prior arrangement.
Yes. By prior arrangement, self check-in is also possible outside the standard check-in times. Please contact us in advance so that we can make the necessary arrangements for your arrival.
Getting here
Tenero railway station is approximately 1.5 km from Campofelice Hotel Village. During the season, you can easily reach us on bus line 1. The “Tenero, Brere” bus stop is located directly at the entrance to the Village.
In July and August, a free shuttle bus is also available, with a limited number of services each day.
If you are travelling by train, you can also use the SBB luggage service, which allows you to send your luggage directly from home to Campofelice Hotel Village or our apartments, making your journey more convenient.
To use the digital Ticino Ticket, you will need an email address and a smartphone. Two days before your arrival, you will receive a link by email. Once you have completed the registration, your ticket will be valid from check-in.
With the Ticino Ticket, you can use public transport free of charge throughout the canton during your stay and benefit from discounts on mountain railways, boat services on Swiss lakes and numerous tourist attractions throughout Ticino.